inspired by Harvey Mackay<\/p>\n

Ducks Quack<\/p>\n

<\/a>Eagles Soar<\/p>\n

Attitude Adjustment That\u2019s Doable<\/strong><\/p>\n

No one can make you serve customers well. That\u2019s because great service is a choice. Harvey Mackay, tells a wonderful story about a cab driver who proved this point.<\/p>\n

He was waiting in line for a ride at the airport. When a cab pulled up, the first thing Harvey noticed was that the taxi was polished to a bright shine. Smartly dressed in a white shirt, black tie, and freshly pressed black slacks, the cab driver jumped out and rounded the car to open the back passenger door for Harvey.<\/p>\n

He handed Harvey a laminated card that read: \u2018I\u2019m Wally, your driver. While I\u2019m loading your bags in the trunk I\u2019d like you to read my mission statement.\u2019<\/p>\n

Surprised, Harvey read the card. It read, “Wally\u2019s Mission Statement: To get my customers to their destination in the quickest, safest, and cheapest way possible in a friendly environment.”<\/p>\n

This blew Mr. Mackay away, especially when he noticed that the inside of the cab matched the outside — spotlessly clean!<\/p>\n

As he slid behind the wheel, Wally said, “Would you like a cup of coffee? I have a thermos of regular and one of decaf.” Harvey said jokingly, “No, I\u2019d prefer a soft drink.”<\/p>\n

Wally smiled and said, “No problem. I have a cooler up front with regular and Diet Coke, water and orange juice.”<\/p>\n

Almost stuttering, Harvey said, “I\u2019ll take a Diet Coke.”<\/p>\n

Handing him his drink, Wally said, “If you\u2019d like something to read, I have The Wall Street Journal, Time<\/em>, Sports Illustrated, <\/em>and USA Today.<\/em>”<\/p>\n

As they were pulling away, Wally handed his passenger another laminated card that read, “If you\u2019d like to listen to the radio, these are the stations I get and the music they play.”<\/p>\n

As if that weren\u2019t enough, Wally told Harvey that he had the air conditioning on and asked if the temperature was comfortable.<\/p>\n

Then he told Harvey the best route to his destination for that time of day. He also let him know that he\u2019d be happy to chat and tell him about some of the sights or, if Harvey preferred, to leave him with his own thoughts.<\/p>\n

“Tell me, Wally,” the impressed passenger asked the driver, “have you always served customers like this?”<\/p>\n

Wally smiled into the rear view mirror. “No, not always. In fact, it\u2019s only been in the last two years. My first five years driving, I spent most of my time complaining like all the rest of the cabbies. Then I heard the personal growth guy on the radio one day.<\/p>\n

“He said that if you get up in the morning expecting to have a bad day, you\u2019ll rarely disappoint yourself. He said, ‘Stop complaining! Be different from your competition and above the crowd. Don\u2019t be a duck. Be an eagle. Ducks quack and complain. Eagles soar above the crowd.’\u2019\u2019<\/p>\n

“That hit me right between the eyes,” said Wally. “He was really talking about me. I was always quacking and complaining, so I decided to change my attitude and become an eagle. I looked around at the other cabs and their drivers. The cabs were dirty, the drivers were unfriendly, and the customers were unhappy. No one was winning. So I decided to make some changes. I put in a few at a time. When my customers responded, well, I did more.”<\/p>\n

“I take it that has paid off for you,” Harvey said.<\/p>\n

“It sure has,” Wally replied. “My first year as an eagle, I doubled my income from the previous year.<\/p>\n

This year I\u2019ll make probably four times as much. You were lucky to get me today. I don\u2019t sit at cabstands anymore. My customers call me for appointments on my cell phone or leave a message on my answering machine. If I can\u2019t pick them up myself, I get a reliable cabbie friend to do it and let them take a piece of the action.”<\/p>\n

Wally was awesome. He was running a limo service out of a Yellow Cab. Wally\u2019s story has been shared with more than fifty cab drivers over the years, and yet only a couple of drivers were inspired enough to try it for themselves. Too bad. They could have found themselves happy and doing quite well.<\/p>\n

The rest of the drivers quacked like ducks and rattled off all the reasons they couldn\u2019t do that. Wally the Cab Driver made a different choice. He decided to stop quacking like a duck and start soaring like eagle.<\/p>\n

Hmmm. Something to think about.<\/p>\n

Things really can change and it begins with a \u2018tude\u2019 change.<\/p>\n

The Bible says, \u201cA [wo]man reaps what [s]he sows. Let us not become weary in doing good, for at the proper time we will reap a harvest if we do not give up… let us do good to all people.\u201d<\/em><\/p>\n

Ducks Quack, Eagles Soar<\/p>\n

\u2018Just saying….<\/p>\n

Am I a Duck or an Eagle?<\/p>\n

Wisdom from Dad —<\/em><\/p>\n

You can always be #<\/em>1<\/em> in whatever you do<\/em>!<\/em><\/p>\n

Pastor Wilbur H. Wacker<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"

inspired by Harvey Mackay Ducks Quack Eagles Soar Attitude Adjustment That\u2019s Doable No one can make you serve customers well. That\u2019s because great service is a choice. Harvey Mackay, tells a wonderful story about a cab driver who proved this point. He was waiting in line for a ride at the airport. When a cab…<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"article-single-post.php","format":"standard","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"footnotes":"","_wp_rev_ctl_limit":""},"categories":[405,466,42],"tags":[],"class_list":["post-1052","post","type-post","status-publish","format-standard","hentry","category-article","category-becoming-a-better-me","category-inspiration"],"acf":[],"yoast_head":"\n